Please contact Light Ring if you have a question or issue with an order. Include the order reference, product and a description of the issue so our team can review it.
Review before returning equipment
Returns are handled on a case-by-case basis. Contact us for the applicable instructions and authorization before sending equipment back. Return eligibility, costs and any refund are determined under the confirmed terms for the order.
Before a new purchase
Ask us to confirm the current warranty, return and support terms for the exact product configuration. Do not assume that a policy for one product applies to every item in the range.
An online quote or order request is an inquiry. It does not take payment or create an accepted order. This page does not alter the terms of an existing agreement.